• How can providers prevent burnout when staff are expected to go beyond clinical responsibilities, including emotional support and follow-up with families after a client’s death?

• What organisational strategies and wellbeing supports are needed to balance compassion, boundaries, and workforce sustainability?

Dr Gauri Gogna, Director of Palliative Care Service, The Wesley Hospital

Linda Cribb, Palliative Care Practice Lead, Uniting

Dr Jennifer Phillip, Professor of Palliative Medicine, University of Melbourne

Melissa Leahy, Chief People Officer, Bolton Clarke

Alethea Lee, Chief People, Property and Legal Officer, Southern CrossCare (NSW & ACT)